At Satin Stars, we are committed to ensuring a smooth and efficient delivery process for all our customers. Please take a moment to review our shipping policy below:

Order Processing

• All orders are processed within 24 hours of purchase.
• Processing includes verifying payment, preparing your items for shipment, and coordinating with our shipping partners.

Shipping Timeframes

• Once your order is processed, it will be shipped from our global fulfillment center.
• Delivery times vary depending on your location, local customs (we ship to multiple countries), and courier availability.
• While most orders arrive promptly, shipping times can range from a few days to several weeks, depending on the destination and circumstances outside our control.

Tracking Your Order

• After your order ships, you will receive a tracking number. This allows you to monitor your package’s journey.
• Please note that tracking updates may sometimes experience delays, especially during peak shipping seasons.

Return Policy

• Returns are evaluated on a case by case basis
• The customer must provide a description and photo showing that the product was not as advertised - We can then evaluate your needs.
• We strive to provide such high quality products that returning is not an issue!